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The Website Widget channel allows you to add a chat widget to your website so visitors can start conversations directly from the page. This channel is configured by defining basic website information and widget appearance.

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Starting a New Channel

To start creating a Website Widget channel, use the highlighted action. The New Channel button (highlighted) starts the channel creation flow. New Channel button

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Selecting Website Widget

On the Select a channel type screen, click the Web Widget card. Web Widget channel type The highlighted card represents the chat widget for your website.

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Configuring the Website Widget

After selecting Web Widget, the configuration screen is displayed. Website Widget configuration The highlighted area contains all necessary configuration fields.

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Basic Information

  • Display Name
    • Name displayed internally to identify the channel
  • Channel Name
    • Internal widget identifier
  • Website URL
    • URL where the widget will be embedded

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Widget Appearance

  • Widget Color
    • Defines the widget’s main color
  • Welcome Title
    • Main message displayed at the top of the widget
  • Welcome Tagline
    • Short message displayed below the title

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Welcome Message

  • Enable automatic greeting message
    • When enabled, automatically sends a welcome message when a visitor opens the chat

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Configuration Summary

  • Displays a summary of:
    • Website name
    • URL
    • Selected color
    • Welcome message status

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Action Buttons

  • Cancel
    • Discards the configuration
  • Create Channel
    • Saves and activates the Website Widget
After filling in the necessary fields, click Create Channel to finalize the configuration.

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Final Considerations

  • The Website Widget requires a valid Website URL
  • Visual customization affects how the widget appears to visitors
  • Once created, the widget is available for embedding on your site