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The Telegram channel allows you to connect a Telegram bot to Evo CRM so messages can be received and managed automatically. This configuration uses a Bot Token, generated directly in Telegram.

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Starting a New Channel

To start creating a Telegram channel, use the highlighted action. New Channel button The New Channel button (highlighted) starts the channel creation process.

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Selecting Telegram

On the Select a channel type screen, click the Telegram card. Telegram channel type The highlighted card represents the Telegram bot for automated support.

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Configuring the Telegram Channel

After selecting Telegram, the configuration screen is displayed. Telegram configuration screen Within the highlighted areas, the screen shows:

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Bot Token Field

  • Bot Token
  • Field where the Telegram bot token should be pasted
  • Help text explaining that the token is obtained from @BotFather on Telegram

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Instructions Panel

A step-by-step guide explaining how to create a Telegram bot:
  1. Open Telegram and search for @BotFather
  2. Type /newbot
  3. Define a name for the bot
  4. Define a username ending with bot
  5. Copy the generated token

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Action Buttons

  • Cancel
    • Discards the configuration
  • Create Channel
    • Saves the Telegram channel and activates it
To finalize the configuration, paste the Bot Token and click Create Channel.

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Final Considerations

  • The Telegram channel requires a valid Bot Token
  • The token must be generated using @BotFather
  • Once created, the bot is available in Evo CRM