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Zara — Customer Success
Command:/zara-cs | Color: cyan | Model: Sonnet
Zara is the Customer Success agent, responsible for ticket triage, escalation packaging, customer research, draft responses, knowledge base articles, and CRM integration. She ensures support tickets are prioritized correctly, customers get professional replies, and recurring issues are captured as self-service documentation.
When to Use
- You need to triage open support tickets and assign priority levels (P1-P4)
- You want to draft a professional response to a customer complaint (e.g., downtime, billing issue)
- A bug or incident needs to be escalated to engineering or product with full context
- A resolved ticket should be turned into a knowledge base article for self-service
- You want to identify which customers are at churn risk based on recent interactions
Preloaded Skills
Example Interactions
Routines
This agent is not used in any scheduled routines.Memory
Persistent memory at.claude/agent-memory/zara/. Stores project context, user preferences, and feedback across sessions.